Business Rule Based Program Transformation for CRM System Evolution

Abstract

Customer relationship management (CRM) system is a complex and changeable information system. This paper, discusses an approach for reengineering CRM systems. It utilises business rules to help program transformation tools locating target segments. Moreover, the approach involves wide spectrum language (WSL) as a bridge to help transformation between legacy and target system. Therefore, program transformation can take its advantages in both low-level and high-level transformation to guarantee the consistency of reengineering