ICT Readiness for Business Continuity in local government

Abstract

Information and Communication Technology is a critical enabler for service delivery in local government. The importance of adequate business and ICT continuity should therefore not be understated. Effective ICT Readiness, as part of the wider Business Continuity system, enables ICT to be more resilient and able to recover should an incident or disaster occur. However, within South African local government, ICT continuity controls are found to be ineffective. This is an ongoing problem reported by the Auditor-General of South Africa. The objective of this paper is therefore to propose a model, based on literature and a design-oriented research approach, for the implementation and operation of ICT readiness in local government - applicable throughout the continent of Africa.