ANALISA KEPUASAN KONSUMEN TERHADAP SISTEM INFORMASI PENJUALAN TIKET KONSER MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS) PADA WEBSITE MOTIKDONG.COM

Abstract

Motikdong.com is an online ticket sales website for music concerts. In buying tickets, consumers can immediately choose the seat they will occupy when watching the concert later, so they don't have to arrive early if they want to get the seat they want. Sales of concert tickets using the seating number method are still experiencing several problems, especially in terms of order speed, because for those who usually buy tickets without a seating number, this method is quite troublesome. The method used in this study is to use end user compute satisfication (EUCS). The purpose of this research is to analyze the customer satisfaction of the motikdong.com website for the future development of this website. Research results on this website show that the value of the Customer Satisfaction Index (CSI) is 77.3%, which means that motikdong.com consumers are quite satisfied with this website. Quadrant I IPA that must be improved is to minimize the occurrence of double bookings with the same chair for sales services on the motikdong.com website. Quadrant II whose performance must be maintained is to speed up website loading, especially when selecting seats.