“Active listening” in written online communication - a case study in a course on “soft skills for computer scientists”

Christine Bauer, K. Figl
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引用次数: 11

Abstract

"Active listening" is a well-known ingredient in contexts that involve gathering information and solving problems. Demanding both verbal and nonverbal skills, this way of communication improves mutual understanding by using techniques like paraphrasing. The benefits are manifold and crucial for computer scientists. For instance, it avoids misunderstandings, as people verify they do really understand. Our study investigates active listening in an online educational setting using written communication, which is a novel asset. We explore whether active listening is effective in written online communication and examine this mediumpsilas capacity to fully exploit this conceptpsilas benefits. The study was conducted in a technology-enhanced course on ldquoSoft Skills for Computer Scientistsrdquo. Interestingly, analysis reveals that active listening techniques do have positive effects on communication in the analyzed setting of online communication. Furthermore, it appears that instant messaging tools facilitate to let the other completely verbalize his or her thought before responding.
在线书面交流中的“积极倾听”——以“计算机科学家软技能”课程为例
在收集信息和解决问题的过程中,“积极倾听”是一个众所周知的要素。这种沟通方式需要语言和非语言技巧,通过使用释义等技巧来提高相互理解。这些好处是多方面的,对计算机科学家来说至关重要。例如,它避免了误解,因为人们证实他们确实理解了。我们的研究调查了在线教育环境中使用书面交流的积极倾听,这是一种新颖的资产。我们探讨主动倾听在书面在线交流中是否有效,并检查这种媒介的能力,以充分利用这一概念的好处。这项研究是在一门名为“计算机科学家软技能”的技术强化课程中进行的。有趣的是,分析表明,在分析的在线交流环境中,主动倾听技术确实对交流有积极的影响。此外,即时通讯工具似乎有助于让对方在回复之前完全用语言表达他或她的想法。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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