Paolo Locatelli, R. Facchini, Roberto Moser, L. Gastaldi, M. Corso, Elena Sini, Michele Torresani
{"title":"Effectively Introducing Mobile Solutions in Hospitals: The Importance of Process Perspective and KPIs","authors":"Paolo Locatelli, R. Facchini, Roberto Moser, L. Gastaldi, M. Corso, Elena Sini, Michele Torresani","doi":"10.1109/CBMS.2014.45","DOIUrl":null,"url":null,"abstract":"ICT enables improvement of healthcare processes, by increasing quality while simultaneously reducing costs. Among the different ICT-based solutions, mobile health is achieving an increasing importance: despite all potential benefits of mobile technologies, little attention has been put so far in their application within hospitals. As a result, any mobile solution introduction tends to not take into account organizational implications, with the result of limited or ineffective adoptions. Drawing on the experience of four successful implementations of mobile solutions in three Italian hospitals, this paper emphasizes the importance of two design factors: (i) the adoption of a process perspective, (ii) the continuous monitoring of a pre-determined sets of Key Performance Indicators (KPIs). Theoretical and managerial implications are proposed and discussed.","PeriodicalId":398710,"journal":{"name":"2014 IEEE 27th International Symposium on Computer-Based Medical Systems","volume":"33 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2014-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2014 IEEE 27th International Symposium on Computer-Based Medical Systems","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/CBMS.2014.45","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 4
Abstract
ICT enables improvement of healthcare processes, by increasing quality while simultaneously reducing costs. Among the different ICT-based solutions, mobile health is achieving an increasing importance: despite all potential benefits of mobile technologies, little attention has been put so far in their application within hospitals. As a result, any mobile solution introduction tends to not take into account organizational implications, with the result of limited or ineffective adoptions. Drawing on the experience of four successful implementations of mobile solutions in three Italian hospitals, this paper emphasizes the importance of two design factors: (i) the adoption of a process perspective, (ii) the continuous monitoring of a pre-determined sets of Key Performance Indicators (KPIs). Theoretical and managerial implications are proposed and discussed.