Mobile application for the automation of reservation and incident processes for condominiums

2021 IEEE CHILEAN Conference on Electrical, Electronics Engineering, Information and Communication Technologies (CHILECON) Pub Date : 2021-12-06 DOI:10.1109/CHILECON54041.2021.9702958

Dolly Asto-Aguilar, Jamil Belen-Barreto, M. Cabanillas-Carbonell

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引用次数: 0

Abstract

Technological advances make more and more companies transform their manual processes into automated processes, increasing the speed and efficiency of their operations. That is the reason for this research, to test the benefits of automating the administrative processes of the Nuevavista condominium under study located in Peru, focusing on the management of reservations and incidents through the development of a mobile application following the mobile-d methodology. The article resorts to the use of a pre-experimental design with a sample of 279 for each process. The results indicate a 71% reduction in the time to register common area reservations and 69% in the time to register incidents, as well as a reduction in the number of people involved in both processes, which used to be two to four people, to one person, and finally, satisfaction levels were raised from 2 to 5 for the management of reservations and incidents.

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用于公寓预订和事件流程自动化的移动应用程序

技术的进步使得越来越多的公司将手工流程转变为自动化流程，提高了运营的速度和效率。这就是本研究的原因，旨在测试秘鲁Nuevavista公寓管理流程自动化的好处，重点关注通过开发移动应用程序来管理预订和事件。本文采用预实验设计，每个过程有279个样本。结果表明，登记公共区域预订的时间减少了71%，登记事件的时间减少了69%，参与这两个过程的人员数量也从过去的2到4人减少到1人，最后，预订和事件管理的满意度从2级提高到5级。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

2021 IEEE CHILEAN Conference on Electrical, Electronics Engineering, Information and Communication Technologies (CHILECON)

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