Domestic End-users’ Participation in Managing Urban Water Supply in Emerging Cities: Evidence from Wa, Ghana

Abstract

Domestic end-users’ participation in urban water management is essential to achieving improved water delivery system that meet the needs of all urban dwellers in Ghana. This paper examined how domestic end-users can effectively participate in managing urban water in Wa. The study used semi-structured questionnaires and key informant interviews with a sample of 379 households and two staff from Ghana Water Company Limited (GWCL) and Public Utilities Regulatory Commission (PURC). Kendall’s coefficient of concordance analysis and content analysis were the analytical techniques employed. It found that households’ level of participationin urban water management was 14%. Results of the Kendall’s analysis showed a coefficient of 0.59, which indicates that there is a high agreement level among households that the low level of participation is attributed to GWCL’s lack of trust in end-users’ capacity to make meaningful inputs. It identifies formation of urban zonal water management committees, communication and information sharing, operational transparency and assigning specific roles to end-users as some of the strategies for improving participation in urban water management. These findings have implications for the realisation of the Ghana National Water Policy objective of participatory decision-making in urban water management. It is important that GWCL streamlines its operations and sensitise end-users on its operations Keywords: End-users, Participation, Urban Water, Management, Challenges