Mobile-Based Customers Management System in Ayunadi Supermarket

Abstract

Ayunadi Swalayan is one of the retail companies that still relies on offline stores as the product marketing medium which makes Ayunadi Swalayan has difficulty in promoting their product to the customers. Ayunadi Swalayan needs the member data as well as the transaction data done by the members in order to convey the promotion. Furthermore, Ayunadi also needs an online product marketing medium which can make them able to compete with other more advanced retail companies. From those problems, therefore, it is needed to build a system that can manage the member data and the member transaction data as well as a medium to promote the product and convey the promotions to the customers. The system built is a mobile-based items ordering application by utilizing the push notification feature to convey the promotions, meanwhile the data such as the member data and the member transaction data are managed through the website. The testing method of the system are: (1) black-box testing method, (2) compatibility method, and (3) portability method. According to the result of the carried-out testing, it shown that the system built are able to manage the member data, the transaction member data, including sending the promotional messages and creating reports through the website. Meanwhile, the mobile application is able to run the items ordering process and receive the promotional messages which are sent through the website