The critical success factors model for e-Government implementation in Indonesia

Abstract

Information Technology Utilization (ITU) considered as one of success factor for public sector services in the government organization. As one of the countries that conduct bureaucratic reforms, Indonesia has sought to implement IT as an embodiment of Presidential Instruction (Inpres) in 2013, which contains the implementation of e-Government services. Through e-Government services, public service processes in Indonesia targeted to be more effective, efficient, accountable and transparent. In order to reduce the failure of e-Government implementation process, determining success factors would be an adding value thus also leads to the successful of service implementation. Several type of research have been conducted in regards to successful of e-Government implementation, especially on Critical Success Factor (CSF). Through Meta-Ethnography approach, this study revealed four critical success factors of e-Government Implementation in Indonesia, namely: organization, processes, people and technology. Further, the proposed model of this CSF will be tested in government organization across Indonesia.