A Case Study in Higher Education Domain Based on a Prototype for Business Process Models Improvement: BPMoQualAssess

Abstract

Business process modeling is essential for improving and automating business processes and for comparing them. Furthermore, evaluating their quality must be based on a set of measures. In this context, our contribution in this paper consists in proposing a prototype for Process model assessment and applying it on a real business process model in the higher education. Our prototype is based on four main steps (modeling, measurement, evaluation and improvement). It takes as input a BPMN model for which some measures are applied to define its level of quality. After that, we compare the obtained measures with the threshold values presented in literature with the purpose of evaluating the considered BPMN model level of quality. Finally, based on guidelines applied to each exceeding measure, we help the designer to improve his/her model.