Requirements engineering for the adviser portal bank system

Abstract

The adviser portal (AP) is a new IT system for 15 Danish banks. The main goal of AP is to increase the efficiency and quality of bank advisers' work. Requirements engineering for AP includes describing new work processes that must be supported by AP using a combination of: (1) prose and informal drawings; (2) formal models; and (3) graphical animation. This representation helps users and systems analysts to align new work processes and AP via early experiments in a prototyping fashion. The contribution of this paper is to present and reflect upon the analysis and description of one specific, important work process