Practical change management in financial services

Abstract

Presents a case study of the financial services industry which is entering a period of unparalleled change that will see some very definite winners and losers. The effective management of change in the practical rather than theoretical world will determine who the winners will be. Suggests that new leadership techniques are required to unleash the power of people and systems, and that there is no time to waste. Concludes that a clear vision for the future is required but will only be realized by adopting new ways of leading.