Assessment of knowledge ability towards decision-making in information systems from managers perspective

Abstract

Enterprise resource planning (ERP) / information systems are maintained the business-process integration, which provides past records for decision-making. By integrating the information of different departments, the ERP systems are capable for real time management of internal indispensable data that can solve certain problems with an appropriate decision. The decision-making capabilities are necessary for managers to perk up the quality of fabrication, sales, forecasting and business development. In this paper, the corporate managers' experiences are focused in view of the financial module towards the selected ERP systems. In order to do an empirical study, a group of financial managers and experts are involved from textile industries. A quantitative research (questionnaire) technique is adopted to investigate the non-functional requirements and users' understanding. During experimental analysis, we found that the selected ERP systems are unproductive to provide an appropriate knowledge for decision-making. Therefore, an acquisition of tacit knowledge would be required to improve the decision-support capabilities of ERP systems.