Automation

Abstract

Innovative technologies in the world can improve interaction with customers, whose feedback depends on the evaluation of the services provided. AI-based chatbot technologies can be used to provide personalized services, such as meal planning and fitness support. This direction of automation of industry services is becoming widespread in the world. The article analyzes the foreign experience in the development of the automation of hospitality services, identifies the main advantages and disadvantages. Based on the questionnaire, an assessment of the quality of perception of the automation of service processes by young people is carried out. It was determined that chatbots perform simple tasks better, working according to the appropriate algorithm, in addition, it is necessary to take into account the individual wishes of a person, especially if there is a need to find a non-standard solution. The main problems faced by companies in the hospitality industry when implementing hospitality automation are identified, the possibilities of solving them are analyzed, and the necessity of their implementation in the modern world and the prospects for the development of this area are proven.