Aplicabilidad del sistema de gestión de calidad ISO 9001:2015 en los procesos agregadores de valor de los registros de la propiedad del Ecuador

Abstract

This paper aims to establish a new management model for property registries in Ecuador, based on the quality management system (QMS), being a tool for these institutions to improve and control their processes and to be sustained according to the ISO 9001:2015 standardization norm, so it could be applied in essential or institutional value-adding processes. Therefore, this research analyzes the pertinence of the quality management system of the aforementioned norm through theoretical research at a descriptive level which starts with a contextualized literature and comparative analysis of different sources. The registration and certification processes of the property registries were analyzed according to the standards. To determine their pertinence, a skills matrix by processes was built, determining that the ISO 9001-2015 standard is appropriate for the areas of registrations and certifications. In addition to setting the required parameters, this work will also serve as a reference for future research concerning this topic, since it analyzes the value-adding registration processes in such a way that it creates a path to improve quality management and displays a way to adapt them to the requirements of the ISO 9001 2015 standardization norm.