Percepção de gestores sobre a auditoria ONA em um compounding center em processo de acreditação

Abstract

The management and quality certification are subjects observed, discussed and studied in health. The aim of the study was to describe the perceptions of five managers, responsible for quality control in relation to the audit process for obtaining the quality label ONA in an institution characterized as a Compounding Center, specialized in the preparation of parenteral nutrition, and chemotherapy preparations. This is a case study of qualitative, exploratory and descriptive approach that was elaborated with data collection performed through documental research, structured interviews and participant observation. For managers, the audit was different compared to those carried out by national regulators or the corporate audits, as this encompasses every step of the work process in all areas, focusing on the safety of the patient or client. The creation of the called process sheet enabled the integration of processes and comprehensive analysis of the company by managers.