Specifying requirements for collection and analysis of online user feedback.

IF 2.1 3区计算机科学 Q3 COMPUTER SCIENCE, INFORMATION SYSTEMS

Requirements Engineering Pub Date : 2023-01-01 DOI:10.1007/s00766-022-00387-3

M Astegher, P Busetta, A Gabbasov, M Pedrotti, A Perini, A Susi

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引用次数: 2

Abstract

According to data-driven Requirements Engineering (RE), explicit and implicit user feedback can be considered a relevant source of requirements, thus supporting requirements elicitation. However, limited attention has been paid so far to the role of online feedback in RE tasks, such as requirements validation, and on how to specify what online feedback to collect and analyse. We performed an action research study, together with a company that developed a platform for online training. This paper presents the design and execution of the study, and a discussion of its results. This study provides evidence about the need of practitioners to follow a simple but systematic approach for specifying requirements for data collection and analysis, at design time. Another outcome of this study is a method to tackle this task that leverages goal-oriented requirements modelling combined with Goal-Question-Metric. The applicability of the method has been explored on two industrial evaluations, while the perceived effectiveness, efficiency and acceptance have been assessed with practitioners through a dedicated survey.

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规定收集和分析在线用户反馈的要求。

根据数据驱动的需求工程(RE)，显式和隐式用户反馈可以被认为是需求的相关来源，从而支持需求引出。然而，到目前为止，人们对在线反馈在RE任务中的作用(如需求验证)以及如何指定需要收集和分析的在线反馈的关注有限。我们与一家开发在线培训平台的公司一起进行了一项行动研究。本文介绍了本研究的设计和实施，并对研究结果进行了讨论。这项研究提供了证据，证明从业者需要遵循一种简单但系统的方法，在设计时指定数据收集和分析的需求。这项研究的另一个结果是利用目标导向的需求建模与目标-问题-度量相结合的方法来处理这个任务。该方法的适用性已在两次工业评估中进行了探讨，而感知的有效性、效率和接受度已通过专门的调查与从业人员进行了评估。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Requirements Engineering 工程技术-计算机：软件工程

CiteScore

7.10

自引率

10.70%

发文量

审稿时长

>12 weeks

期刊介绍： The journal provides a focus for the dissemination of new results about the elicitation, representation and validation of requirements of software intensive information systems or applications. Theoretical and applied submissions are welcome, but all papers must explicitly address: -the practical consequences of the ideas for the design of complex systems -how the ideas should be evaluated by the reflective practitioner The journal is motivated by a multi-disciplinary view that considers requirements not only in terms of software components specification but also in terms of activities for their elicitation, representation and agreement, carried out within an organisational and social context. To this end, contributions are sought from fields such as software engineering, information systems, occupational sociology, cognitive and organisational psychology, human-computer interaction, computer-supported cooperative work, linguistics and philosophy for work addressing specifically requirements engineering issues.