The relationship between healthcare workers’ satisfaction level and patients’ satisfaction: Results of a path analysis model

IF 1.1 Q4 HEALTH CARE SCIENCES & SERVICES

Journal of Healthcare Quality Research Pub Date : 2023-11-01 DOI:10.1016/j.jhqr.2023.08.003

F.K. Yilmaz, S. Karakuş

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Abstract

Introduction

Patient and healthcare workers’ satisfaction is an important issue in the healthcare sector today. This study aims to evaluate the relationship between healthcare workers and patient satisfaction levels among Turkish individuals, with particular emphasis on the contribution of the former to the latter.

Materials and methods

The current study was conducted in a state hospital in İstanbul, Türkiye. Face-to-face surveys were conducted from January to April 2022 to administer two diverse questionnaires for inpatients and attending healthcare workers in the same clinic. Path analysis was used to examine the relationships.

Results

The path analysis demonstrated that 25.2% of patient satisfaction was constituted by the satisfaction of healthcare workers. The final model had an excellent fit with the data x² (112.89), x²/df (2.130); SRMR = 0.0679, CFI = 0.956, RMSEA = 0.0798. According to the results of this analysis, healthcare worker satisfaction positively influences patient satisfaction and causes it to increase.

Conclusion

Healthcare satisfaction plays a central role in providing patient satisfaction, which in turn helps with the challenges that healthcare faces today.

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医护人员满意度与患者满意度的关系:路径分析模型的结果

患者和医护人员的满意度是当今医疗保健部门的一个重要问题。本研究的目的是评估卫生保健工作者和患者满意度水平之间的关系在土耳其个人，特别强调前者对后者的贡献。材料和方法本研究在土耳其İstanbul的一家州立医院进行。面对面调查于2022年1月至4月进行，对同一诊所的住院患者和主治医护人员进行了两份不同的问卷调查。通径分析用于检验两者之间的关系。结果通径分析显示，25.2%的患者满意度由医护人员的满意度构成。最终模型与数据x2(112.89)、x2/df(2.130)拟合良好;Srmr = 0.0679, cfi = 0.956, rmsea = 0.0798。根据本分析的结果，医护人员满意度正向影响患者满意度，并使其增加。结论医疗保健满意度在提供患者满意度方面发挥着核心作用，这反过来又有助于应对当今医疗保健面临的挑战。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Healthcare Quality Research Medicine-Health Policy

CiteScore

1.70

自引率

8.30%

发文量

审稿时长

57 days

期刊介绍： Revista de Calidad Asistencial (Quality Healthcare) (RCA) is the official Journal of the Spanish Society of Quality Healthcare (Sociedad Española de Calidad Asistencial) (SECA) and is a tool for the dissemination of knowledge and reflection for the quality management of health services in Primary Care, as well as in Hospitals. It publishes articles associated with any aspect of research in the field of public health and health administration, including health education, epidemiology, medical statistics, health information, health economics, quality management, and health policies. The Journal publishes 6 issues, exclusively in electronic format. The Journal publishes, in Spanish, Original works, Special and Review Articles, as well as other sections. Articles are subjected to a rigorous, double blind, review process (peer review)