Assessing the hotel service robot interaction on tourists' behaviour: the role of anthropomorphism

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DOI:10.1108/IMDS-11-2020-0664
作者：J. Jia,?Namho Chung,?Jooyoung Hwang
文献类型：期刊论文
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Abstract：PurposeThe main purpose of this study is to investigate the impact of service robots on hotel visitors' behaviour and to verify the role of anthropomorphism(human likeness) in customer satis

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