Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers

已取消 10 由 Darling 发布于 2026/7/31 21:09:18

DOI:10.1177/10946705231188676
作者：Martin Mende,?Maura L. Scott,?V. Ubal,?Corinne M. K. Hassler,?Colleen M. Harmeling,?Robert W. Palmatier
文献类型：期刊论文
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Abstract：Although calls for inclusiveness in services are becoming more vigorous, empirical research on how to design and implement service inclusion for stigmatized consumers remains scant. This pap

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