How does despotic leadership thwart frontline employees’ role-related service behaviors? A psychological empowerment perspective

求助中 20 由 GT999 发布于 2026/2/8 2:20:39

DOI:10.1016/j.jhtm.2023.11.006
文献类型：期刊论文
补充材料：只需要正文
文献链接：https://doi.org/10.1016/j.jhtm.2023.11.006

Elsevier

Abstract：Frontline employees’ role-related service behaviors, including in-role service behaviors and extra-role service behaviors, are crucial for ensuring customer satisfaction and enhancing hospit

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