Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

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DOI:10.1287/isre.2022.1179
作者：Elizabeth Han,?Dezhi Yin,?Han Zhang
文献类型：期刊论文
补充材料：仅需补充材料
文献链接：https://doi.org/10.1287/isre.2022.1179

Institute for Operations Research and the Management Sciences

Abstract：The rise of emotional intelligence technology and the recent debate about the possibility of a “sentient” artificial intelligence (AI) urge the need to study the role of emotion during peopl

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