Conceptualizing employees' behavioral pattern changes by experiencing customer mistreatment: Integrating moral self-regulation and dual process model perspectives

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DOI:10.1002/cjas.1747
作者：Young Ho Song
文献类型：期刊论文
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Wiley

Abstract：This conceptual paper has two aims. The first is to explain how frontline employees' workplace sabotage initially occurs when frontline employees experience perceived mistreatment from custo

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