An empirical study on the dark side of service employees’ AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors

已完结 10 由张777粒粒发布于 2025/11/11 13:14:07

DOI:10.1016/j.jretconser.2024.103869
作者：Shuai Zhou , Ni Yi , Rajah Rasiah , Haipeng Zhao , Zile Mo
文献类型：期刊论文
补充材料：只需要正文
文献链接：https://doi.org/10.1016/j.jretconser.2024.103869

Elsevier

Abstract：Drawing on the stressor-emotion model, our study unveils a multi-faceted moderated mediation model that delineates how artificial intelligence (AI) awareness influences frontline service emp

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