How Concrete Language Shapes Customer Satisfaction

已完结 10 由 SuFame 发布于 2025/11/12 16:39:51

DOI:10.1093/jcr/ucaa038
文献类型：期刊论文
补充材料：只需要正文
文献链接：https://doi.org/10.1093/jcr/ucaa038

Oxford University Press

Abstract：Consumers are often frustrated by customer service. But could a simple linguistic cue help improve customer satisfaction? We suggest that linguistic concreteness-the specificity of words emp

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