Comparing alternative instruments to measure service quality in higher education

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DOI:10.1108/09684880910951381
文献类型：期刊论文
补充材料：只需要正文
文献链接：https://doi.org/10.1108/09684880910951381

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Abstract：Purpose – The purpose of this paper is to examine the performance of five alternative measures of service quality in the high education sector – service quality (SERVQUAL), importance‐weight

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