Do You Mind if I Ask You a Personal Question? How AI Service Agents Alter Consumer Self-Disclosure

已完结 10 由晓梦发布于 2024/12/18 1:50:59

DOI:10.1177/10946705221120232
作者：Tae Woo Kim, Li Jiang, A. Duhachek, Hyejin Lee, Aaron M. Garvey
文献类型：期刊论文
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Abstract：The use of Artificial Intelligence (AI) has grown rapidly in the service industry and AI’s emotional capabilities have become an important feature for interacting with customers. The current

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