Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

已完结 10 由晓梦发布于 2024/12/17 16:00:43

DOI:10.1287/isre.2022.1179
作者：Elizabeth Han, Dezhi Yin, Han Zhang
文献类型：期刊论文
补充材料：只需要正文

Institute for Operations Research and the Management Sciences

Abstract：The rise of emotional intelligence technology and the recent debate about the possibility of a “sentient” artificial intelligence (AI) urge the need to study the role of emotion during peopl

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