Restoring the buyer–seller relationship through online return shipping: The role of return shipping method and return shipping fee

已完结 10 由 Berry_cc 发布于 2024/12/30 12:38:21

DOI:10.1016/j.elerap.2022.101170
作者：Francisco J. Martínez-López ,?Changyuan Feng ,?Yangchun Li ,?Marc Sansó Mata
文献类型：期刊论文
补充材料：只需要正文

Elsevier

Abstract：Relationships with consumers are critical to the success of online sellers. Online returns can detrimentally influence buyer–seller relationships and, thus, online sellers should carefully a

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