Service design under asymmetric service provider competition: Applications of AI services

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DOI:10.1016/j.tre.2024.103424
作者：Shiqiang Yu, Chunxiang Guo
文献类型：期刊论文
补充材料：只需要正文

Elsevier

Abstract：Recently, with the advancement of artificial intelligence (AI) technology (e.g. ChatGPT), more enterprises are incorporating AI into their customer service to reduce costs. However, the exce

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