Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy

已完结 10 由 . 发布于 2024/11/3 17:08:14

DOI:10.1016/j.jretconser.2024.103847
文献类型：期刊论文
补充材料：只需要正文
文献链接：https://doi.org/10.1016/j.jretconser.2024.103847

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Abstract：Service outcome valence is a prominent contextual factor that has been under-researched in studies of consumer response to automated service-givers. We investigate whether consumers respond

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