新冠肺炎与电话通话相关的负担:家庭实践中的快闪研究结果。

ZFA. Zeitschrift fur Allgemeinmedizin Pub Date : 2022-01-01 Epub Date: 2022-07-01 DOI:10.53180/zfa.2022.0257-0262
Christine Kersting, Alexandra Schmidt, Michaela Maas, Klaus Weckbecker, Achim Mortsiefer
{"title":"新冠肺炎与电话通话相关的负担:家庭实践中的快闪研究结果。","authors":"Christine Kersting,&nbsp;Alexandra Schmidt,&nbsp;Michaela Maas,&nbsp;Klaus Weckbecker,&nbsp;Achim Mortsiefer","doi":"10.53180/zfa.2022.0257-0262","DOIUrl":null,"url":null,"abstract":"<p><strong>Background: </strong>Family practices are the primary contact for inquiries relating to COVID-19. This study reveals the reasons why German family practices are called during the pandemic and which burden is associated with patients' inquiries related to COVID-19 among practice assistants (PAs).</p><p><strong>Methods: </strong>On April 28, 2021 a cross-sectional flash mob study was conducted in family practices across Germany. The study material and invitation were disseminated via social media and postal or electronic mails. During half a day, participating practices counted every incoming call. For calls addressing COVID-19, the reason, duration, and perceived stress level were documented. Descriptive statistics and regression analyses were performed using SPSS.</p><p><strong>Results: </strong>5,646 calls, 1,826 of which were related to COVID-19 (32.3%), were documented by 73 practices (practice average: 25.0 ± 17.7) within a single Wednesday morning. Most calls addressed vaccination (n = 1,050, 59.0%). During 22.0% (n = 388) of COVID-19-related calls, PAs felt stressed, which was mainly influenced by the call duration (calls of 5 minutes and longer were perceived significantly more stressful [OR 8.94, 95% CI 6.47-12.37]). Feeling well-prepared to meet patients' inquiries relating to COVID-19 was a protective factor for the average stress perceived per PA. Overall, less than 10% of calls on COVID-19 were transferred to a physician.</p><p><strong>Conclusions: </strong>Family practice teams experience a high volume of partly stressful phone calls about COVID-19 but are often able to handle the pandemic challenges. PAs play a central role in advising the practice population on issues related to COVID-19. This deserves greater recognition.</p>","PeriodicalId":24078,"journal":{"name":"ZFA. Zeitschrift fur Allgemeinmedizin","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10224644/pdf/","citationCount":"0","resultStr":"{\"title\":\"Burden Associated with Telephone Calls on COVID-19: Results of a Flash Mob Study in Family Practices.\",\"authors\":\"Christine Kersting,&nbsp;Alexandra Schmidt,&nbsp;Michaela Maas,&nbsp;Klaus Weckbecker,&nbsp;Achim Mortsiefer\",\"doi\":\"10.53180/zfa.2022.0257-0262\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p><strong>Background: </strong>Family practices are the primary contact for inquiries relating to COVID-19. This study reveals the reasons why German family practices are called during the pandemic and which burden is associated with patients' inquiries related to COVID-19 among practice assistants (PAs).</p><p><strong>Methods: </strong>On April 28, 2021 a cross-sectional flash mob study was conducted in family practices across Germany. The study material and invitation were disseminated via social media and postal or electronic mails. During half a day, participating practices counted every incoming call. For calls addressing COVID-19, the reason, duration, and perceived stress level were documented. Descriptive statistics and regression analyses were performed using SPSS.</p><p><strong>Results: </strong>5,646 calls, 1,826 of which were related to COVID-19 (32.3%), were documented by 73 practices (practice average: 25.0 ± 17.7) within a single Wednesday morning. Most calls addressed vaccination (n = 1,050, 59.0%). During 22.0% (n = 388) of COVID-19-related calls, PAs felt stressed, which was mainly influenced by the call duration (calls of 5 minutes and longer were perceived significantly more stressful [OR 8.94, 95% CI 6.47-12.37]). Feeling well-prepared to meet patients' inquiries relating to COVID-19 was a protective factor for the average stress perceived per PA. Overall, less than 10% of calls on COVID-19 were transferred to a physician.</p><p><strong>Conclusions: </strong>Family practice teams experience a high volume of partly stressful phone calls about COVID-19 but are often able to handle the pandemic challenges. PAs play a central role in advising the practice population on issues related to COVID-19. This deserves greater recognition.</p>\",\"PeriodicalId\":24078,\"journal\":{\"name\":\"ZFA. Zeitschrift fur Allgemeinmedizin\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10224644/pdf/\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"ZFA. Zeitschrift fur Allgemeinmedizin\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.53180/zfa.2022.0257-0262\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"2022/7/1 0:00:00\",\"PubModel\":\"Epub\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"ZFA. Zeitschrift fur Allgemeinmedizin","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.53180/zfa.2022.0257-0262","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2022/7/1 0:00:00","PubModel":"Epub","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0

摘要

背景:家庭实践是新冠肺炎相关咨询的主要联系人。这项研究揭示了在大流行期间呼吁德国家庭实践的原因,以及实践助理(PA)中与新冠肺炎相关的患者咨询相关的负担。方法:2021年4月28日,在德国各地的家庭实践中进行了一项横断面快闪研究。研究材料和邀请函通过社交媒体和邮寄或电子邮件传播。在半天的时间里,参与练习的人会统计每一个来电。对于针对新冠肺炎的电话,记录了原因、持续时间和感知压力水平。使用SPSS进行描述性统计和回归分析。结果:在一个星期三上午内,73家机构记录了5646个电话,其中1826个与新冠肺炎有关(32.3%)(平均:25.0±17.7)。大多数电话都涉及疫苗接种(n=1050,59.0%)。在22.0%(n=388)的新冠肺炎相关电话中,PA感到压力,这主要受通话持续时间的影响(5分钟及以上的通话被认为压力更大[OR 8.94,95%CI 6.47-12.37])。感觉准备充分以满足患者与新冠肺炎有关的询问是每个PA感知到的平均压力的保护因素。总体而言,只有不到10%的新冠肺炎电话被转接给医生。结论:家庭实践团队经历了大量关于新冠肺炎的部分压力电话,但通常能够应对疫情挑战。PA在就新冠肺炎相关问题向执业人群提供建议方面发挥着核心作用。这值得更多的认可。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

Burden Associated with Telephone Calls on COVID-19: Results of a Flash Mob Study in Family Practices.

Burden Associated with Telephone Calls on COVID-19: Results of a Flash Mob Study in Family Practices.

Background: Family practices are the primary contact for inquiries relating to COVID-19. This study reveals the reasons why German family practices are called during the pandemic and which burden is associated with patients' inquiries related to COVID-19 among practice assistants (PAs).

Methods: On April 28, 2021 a cross-sectional flash mob study was conducted in family practices across Germany. The study material and invitation were disseminated via social media and postal or electronic mails. During half a day, participating practices counted every incoming call. For calls addressing COVID-19, the reason, duration, and perceived stress level were documented. Descriptive statistics and regression analyses were performed using SPSS.

Results: 5,646 calls, 1,826 of which were related to COVID-19 (32.3%), were documented by 73 practices (practice average: 25.0 ± 17.7) within a single Wednesday morning. Most calls addressed vaccination (n = 1,050, 59.0%). During 22.0% (n = 388) of COVID-19-related calls, PAs felt stressed, which was mainly influenced by the call duration (calls of 5 minutes and longer were perceived significantly more stressful [OR 8.94, 95% CI 6.47-12.37]). Feeling well-prepared to meet patients' inquiries relating to COVID-19 was a protective factor for the average stress perceived per PA. Overall, less than 10% of calls on COVID-19 were transferred to a physician.

Conclusions: Family practice teams experience a high volume of partly stressful phone calls about COVID-19 but are often able to handle the pandemic challenges. PAs play a central role in advising the practice population on issues related to COVID-19. This deserves greater recognition.

求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
自引率
0.00%
发文量
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信