ERP文档实践的有机转换:从档案记录转向基于对话的、敏捷的一次性文档

IF 20.1 1区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Makoto Nakayama , Eli Hustad , Norma Sutcliffe , Merri Beckfield
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引用次数: 0

摘要

实施企业资源规划(ERP)系统仍然具有挑战性,需要组织变革。鉴于ERP项目的规模和复杂性,文档在协调操作细节方面起着至关重要的作用。然而,敏捷方法的出现提出了一个问题,即在敏捷ERP实现中,轻量级文档如何足够。不幸的是,学术界和工业界经常忽视文档实践的自然演变。本研究通过对23名实地专家的访谈,审查了目前的文件编制做法,以解决这一疏忽问题。调查结果表明,文档实践从回顾性方法转变为基于对话的敏捷一次性文档,包括视听记录和非正式电子邮件。与那些不使用一次性文档的项目经理相比,广泛使用一次性文档的项目经理在管理ERP项目方面表现出更高的情境意识和更大的效率。调查结果显示了ERP文档实践的有机转变。我们重新定义文档,使其包括跨不同媒体的非结构化、相关的信息,强调可搜索性。此外,该研究还为不同的组织环境提供了两个小插曲,以说明敏捷ERP项目的最佳实践。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Organic transformation of ERP documentation practices: Moving from archival records to dialogue-based, agile throwaway documents

Implementing enterprise resource planning (ERP) systems remains challenging and requires organizational changes. Given the scale and complexity of ERP projects, documentation plays a crucial role in coordinating operational details. However, the emergence of the agile approach raises the question of how adequate lightweight documentation is in agile ERP implementation. Unfortunately, both academia and industry often overlook the natural evolution of documentation practices. This study examines current documentation practices through interviews with 23 field experts to address this oversight. The findings indicate a shift in documentation practices from retrospective approaches to dialogue-based, agile throwaway documents, including audiovisual recordings and informal emails. Project managers who extensively engage with throwaway documents demonstrate higher situational awareness and greater effectiveness in managing ERP projects than those who do not. The findings show an organic transformation of ERP documentation practices. We redefine documentation to include unstructured, relevant information across different media, emphasizing searchability. Additionally, the study offers two vignettes for diverse organizational contexts to illustrate the best practices of agile ERP projects.

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来源期刊
International Journal of Information Management
International Journal of Information Management INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
53.10
自引率
6.20%
发文量
111
审稿时长
24 days
期刊介绍: The International Journal of Information Management (IJIM) is a distinguished, international, and peer-reviewed journal dedicated to providing its readers with top-notch analysis and discussions within the evolving field of information management. Key features of the journal include: Comprehensive Coverage: IJIM keeps readers informed with major papers, reports, and reviews. Topical Relevance: The journal remains current and relevant through Viewpoint articles and regular features like Research Notes, Case Studies, and a Reviews section, ensuring readers are updated on contemporary issues. Focus on Quality: IJIM prioritizes high-quality papers that address contemporary issues in information management.
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