探讨组织支持与员工成果之间的关系——以服务业为例

Aiza Hussain Rana, Nimra Kafeel, Z. Ahmad
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引用次数: 0

摘要

本研究的目的是分析巴基斯坦银行业组织支持在管理员工工作满意度、动机和离职意愿中的意义。巴基斯坦的银行业是经济增长和发展的主要贡献者。此外,这些变量以拉合尔为例进行分析,拉合尔是巴基斯坦第二大城市,基于其对国家总人口的贡献。采用简单随机抽样的方法,从公办银行和民营银行中选取分行名单作为样本。数据采用自填式结构化问卷收集。向高层和中层管理人员分发了400份问卷。共收到360份。分析问卷347份,回复率为87%。结果验证了所提出的关系。研究得出的结论是,感知到的组织支持在员工中是有价值的,因为发现在支持的存在下,他们保持满意,激励和坚持银行。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
EXPLORING THE RELATIONSHIP BETWEEN ORGANIZATIONAL SUPPORT AND EMPOYEE OUTCOMES- A CASE OF SERVICE SECTOR
The purpose of this research is to analyze significance of the organizational support in managing employees’ job satisfaction, motivation and turnover intention in banking sector of Pakistan. As banking sector of Pakistan is the major contributor towards economic growth and development. Further these variables are analyzed by taking the case of Lahore which is the 2nd largest city of Pakistan based on its contribution toward total population of country. By using simple random sampling technique list of branches were chosen as sample from public and private banks. The data was collected through self-administered structured questionnaire. 400 questionnaires were distributed to top, middle level managers. 360 were received filled. 347 questionnaires were used for the analysis quoting response rate of 87%. Results validate the proposed relationship. The study concluded that the perceived organization support holds value among employees as it is found that in the presence of support, they remain satisfied, motivated and stick to banks.
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