Enhancing Hybrid OSS Development Through Agile Methods and High Media Synchronicity

Open source software (OSS) is increasingly being developed by hybrid teams that consist of a mix of company employees and volunteer developers. While hybrid OSS teams are becoming more prevalent, they also face unique challenges due to the involvement of different constituents. To address those challenges, this paper develops and validates a new organizing model. Specifically, the paper draws on media synchronicity theory (MST) to theorize that hybrid OSS teams would benefit from adopting an organizing model that involves practicing agile methods and using communication tools with multiple symbols sets and high transmission velocity. The paper also extends MST by conceptualizing the theory's key concept of communication convergence as consisting of two distinct dimensions: affective and cognitive convergence. Using primary survey data from hybrid OSS teams, the paper presents empirical evidence that such an organizing model can enhance those teams' affective convergence and cognitive convergence and, in turn, their development productivity and the quality of the software. In addition, the results show that affective convergence has a stronger impact on hybrid OSS teams' performance than cognitive convergence.