改善客户结果，同时保持方案的可持续性

Q1 Social Sciences

International Journal of Disability Management Pub Date : 2014-11-12 DOI:10.1017/IDM.2014.25

Kate Kerr, David Gifford, S. Fleming

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引用次数: 0

摘要

2010年，交通事故委员会开始将客户结果与计划可行性和客户体验一起作为公司目标。人们普遍认为这样做是正确的，但也有一种信念的飞跃，因为这种把重点放在更既定的计划措施上的影响在当时是未知的。通过使用定量和定性数据分析，本报告旨在审查假设，包括客户结果作为企业目标将加强方案可行性和客户体验的管理。

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Improving client outcomes whilst maintaining scheme sustainability

Improving client outcomes whilst maintaining scheme sustainability In 2010 the Transport Accident Commission commenced its journey in placing Client Outcomes as a corporate objective alongside those of Scheme Viability and Client Experience. It was widely agreed to be the right thing to do but also took a leap of faith in that the impact of this focus on the more established scheme measures was at that time unknown. Through the use of both quantitative and qualitative data analysis, this presentation aims to review the hypothesis that including Client Outcomes as a corporate objective would strengthen the management of scheme viability and client experience.

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来源期刊

International Journal of Disability Management Social Sciences-Health (social science)

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