警察的情绪劳动和职业倦怠

IF 1.4 3区社会学 Q2 CRIMINOLOGY & PENOLOGY

Policing-An International Journal of Police Strategies & Management Pub Date : 2023-04-25 DOI:10.1108/pijpsm-12-2022-0154

B. Hopkins, D. Dowell, Joe Flitton

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引用次数: 0

摘要

目的:通过对英国警察服务的罕见研究，作者调查了倦怠水平和情绪劳动的表现。设计/方法/方法使用330份由在职警察完成的调查，作者调查了倦怠水平以及情绪劳动的三个要素的表现。研究结果调查异质性，作者创建了三种不同类型军官的类型学。除了核心组之外，这还包括值不一致和匹配的组。表面行为对所有群体都有影响，在每个群体中，它都与倦怠程度的增加有关。原创性/价值本研究的一个独特之处在于作者团队中有一名警察从业人员的参与，并与警察部门重新接触，以完善这一类型学。在咨询之后，介绍了可能的应对策略。

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Emotional labour and burnout among police officers

PurposeWith rare research access to the police service in the United Kingdom, the authors investigate levels of burnout and the performance of emotional labour.Design/methodology/approachUsing 330 surveys completed by serving police officers, the authors investigate levels of burnout and also the performance of the three elements of emotional labour.FindingsInvestigating heterogeneity, the authors create a typology of three different types of officer. In addition to a core group, this includes groups with misaligned and matching values. Surface acting impacts on all groups, and in each group it is associated with increased levels of burnout.Originality/valueA unique feature of this research is the involvement of a practitioner from the police service in the authorship team, together with re-engagement with the police service in order to refine this typology. Possible coping strategies are introduced following this consultation.

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来源期刊

Policing-An International Journal of Police Strategies & Management CRIMINOLOGY & PENOLOGY-

CiteScore

3.20

自引率

15.00%

发文量

期刊介绍： ■Community policing ■Managerial styles and leadership ■Performance measurement and accountability ■Pursuit guidelines ■Crime trends and analysis ■Crisis negotiation ■Civil disorder ■Organized crime ■Victimology ■Crime prevention ■Career development ■High risk police activities ■Routine policing ■Traffic enforcement ■Civil litigation.