Digital navigation pilots in four public libraries

Abstract This article is written by Christine Gauvreau, a Consultant with the Connecticut State Library’s Division of Library Development. By supplying pilot project subawards of $100,000 in Institute of Museum and Library Services American Rescue Plan Act funds to four public libraries, the Connecticut State Library facilitated the collection of qualitative data demonstrating the need for and impact of libraries offering digital navigation appointments to residents in need of an internet connection, a laptop, technical skills to operate the computer, and/or digital literacy skills. Libraries learned that three part-time digital navigators for a nine-month period could serve and satisfy hundreds of residents, contribute greatly to enlarging the digital ecosystem in a town, and lay the foundation for sustainable programs.