空中交通管制职业压力与应对资源

人类工效学 Pub Date : 2014-08-01 DOI:10.4314/ESA.V26I1
J. V. D. Westhuizen, K. Stanz
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引用次数: 10

摘要

复杂社会技术系统的安全运行依赖于系统内操作人员对安全关键事件的报告。通过报告的行动,系统发展了作为学习型组织的能力,以改善人员和组织的绩效。因此,这项研究的目的是更深入地了解受安全管理制度和非洲空中导航服务提供商的社会背景影响的记者行为。采用案例研究方法,辅以归纳编码和主题内容分析,探讨低报行为的潜在解释。研究结果表明,在系统需求之外,自我保护的重要性以及运营商在决定应该报告哪些事故时所考虑的环境因素都非常重要。另外五个相互竞争的后果使判断可报告事件的复杂困境更加复杂。该研究的关键含义是,高风险组织应该承认报告的社会结构的存在,而对报告系统的相关调整可能会通过增加报告和更深入地了解系统缺陷来促进组织的安全绩效。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Occupational stress and coping resources in air traffic control
The safe operation of complex socio-technical systems is dependent upon the reporting of safety critical incidents by operators within a system. Through the action of reporting, systems develop the capability as a learning organisation to improve human and organisational performance. The aim of the study is therefore to develop a richer understanding of reporter behaviour that is influenced by the safety management system and the social context within an Air Navigation Service Provider in Africa. A case study methodology was applied with complementing inductive coding and thematic content analysis to explore underlying explanations for underreporting behavior. The findings of the study illustrated the prominence of self-preservation beyond system demands as well as the premium that operators place on context when determining which incidents should be reported. An additional five competing consequences added to the complex dilemma of judging reportable incidents. The key implication of the study is that high risk organisations should acknowledge the existence of the social construction of reporting, while associated adjustments to the reporting system may have benefits to the safety performance of an organisation through increased reporting and greater insight into system deficiencies.
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