Análise da rede de apoio e do apoio social na percepção de usuários e profissionais da proteção social básica

Analysis of the support network and the social support in perception of users and professionals of the basic social protection. This article analyzes the articulations of the Support Network and the different functions of Social Support for Basic Social Protection users, through the perception of CRAS workers and their users, in Porto Alegre (RS). The interviews were analyzed using Thematic Analysis and the results were codified, contrasting the professionals’ and the users’ perceptions. The results indicate an early weakening of family ties and a reordering of the Support Network through new links with the extended family and the community, as a strategy of coping, in users’ life history. Regarding the informal system, the religious institutions are related to the material support, while in the formal systems, the professionals of Social Assistance play an important source of emotional support, inserting themselves in the Support Network, highlighting the narratives, both for users and for professionals.