塞尔维亚共和国企业员工的工作满意度与组织公民行为

IF 4.6 Q2 MATERIALS SCIENCE, BIOMATERIALS
B. Đorđević, Maja Ivanović-Đukić, V. Lepojević, S. Milanović
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引用次数: 6

摘要

组织公民行为是员工超越工作职责要求的正式职责的行为形式。尽管事实上,这种形式的行为不被奖励系统认可或接受,但员工愿意付出额外的努力来实现组织的目标。然而,雇员表现出这种行为形式的意愿并不是完全无条件的。大量实证研究表明,员工的工作满意度、心理契约的履行、对公司组织公正的高度感知、对他们的支持等因素都可以鼓励这种行为。考虑到这种形式的员工行为的重要性,正是从雇主的角度出发,以及影响它的因素,本文以塞尔维亚公司为例,研究了员工的工作满意度对其组织公民行为水平的影响。本文从三个假设开始。第一个和第二个假设是,塞尔维亚公司的员工对他们的工作感到满意,他们表现出组织公民行为。使用t检验对这些假设进行了检验。第三个假设是员工对工作的满意度对其组织公民行为有正向影响。为了验证这一假设,我们采用了相关分析和多元回归分析的方法。该分析基于2019年实现的初步研究获得的数据。在这项研究中,共有244名员工参与。研究表明,被调查者的工作满意度与组织公民行为之间存在正相关关系,工作满意度对员工的组织公民行为也有正向影响。本文的贡献是双重的。首先,本文提供了塞尔维亚公司员工工作满意度和组织公民行为的实证数据。其次,对已有文献进行补充,提出提高员工工作满意度的策略,从而提高员工表现组织公民行为的意愿。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Job satisfaction and organizational citizenship behaviour of employees in companies in the Republic of Serbia
Organizational citizenship behaviour is a form of employees' behaviour where employees go beyond their formal duties required by job description. Despite the fact that this form of behaviour is not recognized or accepted by the reward system, employees are ready to put in an extra effort in order to achieve organizational goals. However, the readiness of employees to manifest this form of behaviour is not completely unconditional. Numerous empirical studies suggest that such behaviour can be encouraged by employees' job satisfaction, fulfilment of their psychological contract, perception of a high level of organizational justice in the company, support provided to them, etc. Having in mind the importance of this form of employees' behaviour, precisely from the point of view of employers, as well as the factors that influence it, this paper examines the impact of employees' job satisfaction on the level of their organizational citizenship behaviour on the example of the companies in Serbia. The paper starts with three hypotheses. The first and second hypotheses are that employees in companies in Serbia are satisfied with their jobs and that they demonstrate organizational citizenship behaviour. These assumptions were tested using the t-test. The third hypothesis is that employees' satisfaction with their job has a positive effect on their organizational citizenship behaviour. In order to test this hypothesis, methods of correlation and multiple regression analysis were used. The analysis is based on data obtained by primary research realized during 2019. In the research, 244 employees participated. The research showed that there is a positive relationship between respondents' job satisfaction and organizational citizenship behaviour, as well as the positive impact of job satisfaction on organizational citizenship behaviour of employees. This paper's contribution is twofold. First, it provides empirical data regarding the job satisfaction and organizational citizenship behaviour of employees in companies in Serbia. Second, it adds to the existing literature from this field by proposing strategies for increasing the employees' job satisfaction, which will lead to increasing the employees' willingness to manifest organizational citizenship behaviour.
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来源期刊
ACS Applied Bio Materials
ACS Applied Bio Materials Chemistry-Chemistry (all)
CiteScore
9.40
自引率
2.10%
发文量
464
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