区域机构领导培养公共服务创新的努力

Fathur Rahman, Wawan Sobari, I. A. Pohan
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引用次数: 0

摘要

近年来,创新已成为提高服务质素的工具。每年,参加创新竞赛的人数都在增加。然而,在竞争结束后,创新并没有得到发展,反而趋向于枯萎甚至死亡。因此,每个区域机构组织的领导人必须作出努力。本研究旨在解释地方治理组织领导者在公共服务创新培育方面所做的努力。本文的数据是通过对各服务单位的观察、对各科室创新单位领导、技术经理的访谈以及对区域创新数据库报告文献的研究来收集的。研究发现,领导者必须对机构和员工做出创新承诺;适应能力强、敢于冒险的领导者;接受用户的投诉,使其改变;与利益相关方协作整合,设计公共服务创新。创新是集体努力的结果;领导者和员工对公共服务创新的可持续性有影响。关键词:领导;地方机关;创新
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Efforts of Leaders in Regional Apparatus Organizations (OPD) to Cultivate Innovation in Public Services
 In recent years, innovation has become an instrument to improve the quality of services to the public. From year to year, the number of participants from innovation competitions was increased. However, after the competition over, innovation does not developed and tends to wither or even die. Therefore, there must be an effort made by leaders in every Regional Apparatus Organization (OPD). This study aimed to explain the efforts made by leaders in local governance organizations to cultivate innovation in public service. The data in this paper were collected through observations to each service unit, interviews with leaders, technical managers of innovation units in each OPD and a study of documentation of regional innovation data base reports. The findings, leaders must have a commitment to the institutions and employees to innovate; leaders who are adaptive and dare to take risks; accepts user’s complaints so they changed; collaborate and integrate with stakeholders to designed the public service innovation. Innovation is the result of collective work; leaders and employees have an influence on the sustainability of public service innovation.Keyword: Leaders, Regional Apparatus Organizations, Innovate, Public Service
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