开发一种确定服务模块化水平的新技术

IF 2.6 3区 经济学 Q1 Business, Management and Accounting
Jurga Vestertė, Ilona Skačkauskienė
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引用次数: 1

摘要

本文解决了评估服务模块化水平的现有方法差距。本研究采用定性方法,开发了一种快速、经济有效地确定服务模块化水平的技术。理论框架建立在测量理论、评价理论和多标准分析(MCA)的原则之上。为了测试开发的技术,对立陶宛的三家服务公司进行了探索性案例研究。通过使用拟议的工具采访关键举报人来收集数据。对收集到的数据进行分析,并将其与开发的多维尺度联系起来,用于测量服务模块化水平。所得结果支持定性评价可以作为服务模块化领域模块化指标计算的一种替代方法。本文为服务业从业者提供了一种实用的服务模块化评估工具,以加快决策。该研究通过提供评估服务模块化水平的见解,对服务模块化领域做出了贡献。这些见解特别重要,因为关于度量服务中的模块化水平的文献非常少。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
DEVELOPING A NEW TECHNIQUE FOR DETERMINING SERVICE MODULARITY LEVEL
This paper addresses the existing methodological gap in assessing service modularity level. The study uses a qualitative approach and develops a technique to quickly and cost-effectively determine service modularity level. The theoretical framework builds on the principles of measurement theory, evaluation theory, and multicriteria analysis (MCA). To test the developed technique, an exploratory case study was conducted focusing on three service companies in Lithuania. Data were collected by interviewing key informants using the proposed instrument. The collected data were analysed and linked to the developed multidimensional scale for measuring the service modularity level. The obtained results support the view that qualitative evaluation can be an alternative for calculating modularity indices in the field of service modularity. The paper provides a practical tool for service modularity assessment for service industry practitioners to accelerate decision-making. The study contributes to the field of service modularity by delivering insights into assessing service modularity level. These insights are particularly important because the literature on measuring modularity level in services has been quite scarce.
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来源期刊
CiteScore
5.80
自引率
3.80%
发文量
48
审稿时长
15 weeks
期刊介绍: The Journal of Business Economics and Management is a peer-reviewed journal which publishes original research papers. The objective of the journal is to provide insights into business and strategic management issues through the publication of high quality research from around the world. We particularly focus on research undertaken in Western Europe but welcome perspectives from other regions of the world that enhance our knowledge in this area. The journal publishes in the following areas of research: Global Business Transition Issues Economic Growth and Development Economics of Organizations and Industries Finance and Investment Strategic Management Marketing Innovations Public Administration.
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