Using Intuition to Strengthen Administrative Decision-Making

Decision-making effectiveness is vital for government functioning and its administration. However, this greatly impacts the changing circumstances of uncertainty and ambiguity. Intuition offers a viable way forward by integrating it with rational thinking and decision-making. It has a scientific basis and can be developed as a skill. It has been found to be helpful to point out the way forward dealing with uncertainty, recognising patterns and handling information overloads. The challenge lies in how to harness this skill. In this paper, a number of ways are discussed to integrate intuition into the workplace, enabling the organisation to support this process and ultimately merge it into the day-to-day decision-making.