比拉瓦冠军培训对客房部员工绩效的影响

IF 16.4 1区 化学 Q1 CHEMISTRY, MULTIDISCIPLINARY
I. Kadek, Dwi Astika, Muhammad Nur Abdi
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引用次数: 0

摘要

PT. Telkom Property的Birawa Champion培训由公司内部组织,以形成软技能,增加员工知识或各自工作领域的知识,即家政,机电,保安和司机。组织Birawa冠军培训也可以培养出优秀的员工,并有望成为各自工作场所的榜样或领导者。本研究的目的是确定Birawa Champion培训对PT. Telkom Property Makassar客房部员工绩效的影响。使用的研究方法是使用访谈和观察技术的定性方法。对参加过Birawa冠军培训的5名核心线人进行了访谈。共有6个问题涉及知识、软技能、员工绩效、纪律、道德和租户满意度。对Birawa冠军培训的研究对参加培训的员工的绩效产生了积极的影响,特别是在客务部门,包括增加了他们的工作知识,增加了纪律,以及员工道德,提高了员工的软技能,使他们能够成为在工作中具有领导精神的员工。培训也提高了员工的素质,使他们能够更好地为客户或租户提供优质的服务,因此这种培训也间接地影响了租户的满意度。这符合PT. Telkom Property的愿景,该公司将成为印度尼西亚最受欢迎的技术型房地产公司
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Impact of Birawa Champion Training on the Performance of Housekeeping Employees PT.Telkom Property Makassar
PT. Telkom Property's Birawa Champion training is organized internally by the company to form soft skills, increase employee knowledge or knowledge of their respective fields of work, namely Housekeeping, Mechanical Electrics, Security, and Drivers. The organization of Birawa Champion training can also produce superior employees and is expected to be an example or leader in their respective work locations. The purpose of the study was to determine what and how the impact of Birawa Champion training on the performance of housekeeping employees of PT. Telkom Property Makassar. The research method used is a qualitative method using interview and observation techniques. Interviews were conducted focusing on 5 core informants who had attended Birawa champion training. There are 6 questions related to knowledge, soft skills, employee performance, discipline, ethics, and tenant satisfaction. Research on Birawa Champion Training has had a positive impact on the performance of employees who participated in the training, especially in the Housekeeping division, including increased knowledge of their work, increased discipline, as well as employee ethics, and increased employee soft skills so that they are able to become employees who have a leadership spirit at work. Training also improves the quality of employees to be better so that they are able to provide excellent service to customers or tenants, so that indirectly this training also affects tenant satisfaction. This is in accordance with the vision of PT. Telkom Property, which is to become the most preferred technology-based property company in Indonesia
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来源期刊
Accounts of Chemical Research
Accounts of Chemical Research 化学-化学综合
CiteScore
31.40
自引率
1.10%
发文量
312
审稿时长
2 months
期刊介绍: Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.
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