Roles of medical social workers in interprofessional teams: a case study of a Shanghai COVID-19 quarantine centre for medical observation

ABSTRACT This study explored the roles of medical social workers in interprofessional teams based on the case of a Shanghai COVID-19 quarantine centre for medical observation. In the quarantine centre, a medical social worker transitioned from role exploration to role construction. To play professional roles in the team, it is necessary for social workers to create a supportive working environment, identify service gaps, promote interprofessional cooperation and construct new roles gradually. The empirical experience of this social worker can inform interprofessional team-building efforts for other countries and regions facing pandemic crises.