别那么刻薄!顾客不文明行为通过员工倦怠影响员工不文明行为:一个待客环境

{"title":"别那么刻薄!顾客不文明行为通过员工倦怠影响员工不文明行为:一个待客环境","authors":"Yingchun Wen, L. J. Liang, Hs Chris Choi, Michael Yu","doi":"10.1080/19388160.2023.2232531","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"1997 1","pages":""},"PeriodicalIF":1.3000,"publicationDate":"2023-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Stop being mean! Customer incivility influencing employee incivility via employee burnout: a hospitality context\",\"authors\":\"Yingchun Wen, L. J. Liang, Hs Chris Choi, Michael Yu\",\"doi\":\"10.1080/19388160.2023.2232531\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":51764,\"journal\":{\"name\":\"Journal of China Tourism Research\",\"volume\":\"1997 1\",\"pages\":\"\"},\"PeriodicalIF\":1.3000,\"publicationDate\":\"2023-07-05\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of China Tourism Research\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/19388160.2023.2232531\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of China Tourism Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/19388160.2023.2232531","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}