{"title":"基于服务人员模型的公立医院患者满意度测评","authors":"Fawad Khan, Qamar Afaq Qureshi","doi":"10.59365/hsj.1(1).2022.35","DOIUrl":null,"url":null,"abstract":"Aim: Purpose of this existing study is to investigate the quality services through patient satisfaction using SERVPERF-model. \nMethods: For this purpose survey approach was used. Cross-sectional primary data was collected form 100 patients of two public sector hospitals. Data was analyzed in SPSS. Mean, standard deviation, correlation and regression were used. \nFindings/Results: It was found that there is positive and significant relationship found between predictors and criterion variables. Moreover only reliability factor has significant impact on patient satisfaction. \n ","PeriodicalId":10938,"journal":{"name":"Current Health Sciences Journal","volume":"33 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"MEASURING PATIENTS SATISFACTION THROUGH SERVPERF-MODEL IN PUBLIC SECTOR HOSPITALS\",\"authors\":\"Fawad Khan, Qamar Afaq Qureshi\",\"doi\":\"10.59365/hsj.1(1).2022.35\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Aim: Purpose of this existing study is to investigate the quality services through patient satisfaction using SERVPERF-model. \\nMethods: For this purpose survey approach was used. Cross-sectional primary data was collected form 100 patients of two public sector hospitals. Data was analyzed in SPSS. Mean, standard deviation, correlation and regression were used. \\nFindings/Results: It was found that there is positive and significant relationship found between predictors and criterion variables. Moreover only reliability factor has significant impact on patient satisfaction. \\n \",\"PeriodicalId\":10938,\"journal\":{\"name\":\"Current Health Sciences Journal\",\"volume\":\"33 1\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-01-02\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Current Health Sciences Journal\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.59365/hsj.1(1).2022.35\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Current Health Sciences Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.59365/hsj.1(1).2022.35","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
MEASURING PATIENTS SATISFACTION THROUGH SERVPERF-MODEL IN PUBLIC SECTOR HOSPITALS
Aim: Purpose of this existing study is to investigate the quality services through patient satisfaction using SERVPERF-model.
Methods: For this purpose survey approach was used. Cross-sectional primary data was collected form 100 patients of two public sector hospitals. Data was analyzed in SPSS. Mean, standard deviation, correlation and regression were used.
Findings/Results: It was found that there is positive and significant relationship found between predictors and criterion variables. Moreover only reliability factor has significant impact on patient satisfaction.
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