Blockchain Technology: The Role of Integrated Reverse Supply Chain Networks in Sustainability

ABSTRACT This research explores the role of Blockchain Technology (BCT) integrated with Reverse Supply Chain Networks (RSCN) and evaluates the relationship between BCT and sustainability performance. A qualitative research design was employed to develop a conceptual framework for BCT in RSCN. This research collected and analysed primary and secondary data from four cases as focal-actors. These focal-actors are from multi-industries in Jordan, namely food, pharmaceuticals, electronics, and toys. These actors are lead-firms and have experience working with RSCNs and technology applications such as BCT. Primary data were acquired from interviews with managers working in these industries, which were supported by the analysis of secondary data that identified two types of themes: internally focused and externally focused BCT-integrated drivers of RSCNs. The analysis also identified how they leverage sustainability performance improvements, including their use of RSCN approaches and features. This research is one of the few attempts to explore BCT integrated into RSCN for better sustainability performance that contributes to the theoretical and practical knowledge of supply chains within emerging economies. All types of actors-as-stakeholders involved with national programs and projects can adopt the new framework. The key findings contribute to the field of RSCN where the adoption of BCT as a broad-based strategy to attain sustainability goals and reverse chain activities along the supply chain is a goal.