METHODS AND TECHNIQUES FOR STRATEGIC QUALITY MANAGEMENT IN BUSINESS LOGISTICS

Quality management in business logistics is a contemporary approach to the operation of logistics companies, ie all service, trade and manufacturing business entities. Especially now, when the transformation processes of the companies in the market are open, in a time of global changes and transformation of the existing business models, there is more talk about quality management in business logistics, especially about strategic quality management in business logistics that refers to achievement to all strategic and sustainable standards. The business aspects of logistics have contributed to the development of a contemporary scientific discipline, ie business logistics and supply chain management. Thus, business logistics as a contemporary scientific discipline is experiencing its peak right now. Namely, new concepts for management are being developed, ie trends in business logistics and supply chains are being designed and implemented, the logistics activity is increasingly supported by related technologies, etc. These innovations in science have led to a whole new framework of science and practice in this field, ie a new approach, which is to deliver pure value. This is not a simple goal at all and that is why business logistics as an interdisciplinary and multidisciplinary contemporary scientific discipline relies on related sciences, ie economic, organizational, and even technological sciences. Thus, quality management in business logistics requires perfect knowledge of the field of quality management, ie logistics and quality management as a related area are integrated and create quality management in business logistics. The aim of this paper is to systematize the modern theoretical knowledge in order to create a sufficiently stable methodological framework that will be appropriate for dealing with modern problems of logistics companies. This goal inspires the author to apply an appropriate scientific research methodology characteristic of the social sciences. The subject of this paper is the applicable methods, techniques and tools for strategic quality management in business logistics. Namely, the paper consists of introductory notes where the author introduces the reader to the issue, while the content of the paper consists of two main theses. The first thesis refers to the conceptual definition of quality in business logistics and tactics for introducing quality in three areas of quality related to business logistics: marketing, functional and social area. The second thesis refers to building an appropriate methodological framework for strategic quality management in business logistics. In the final part of this paper, the author gives the general conclusion and presents the objective recommendations produced by this paper. In this paper, relevant and contemporary domestic and foreign literature is applied, which is necessary to provide scientific support to the topicality of the issue.